Your service provider may be supplying an earlier release and the level of features supported may vary.

Access Profile (also known as Microdec Profile CRM)

Integration Type

Client Add-in

Add-in Classification

Standard

Product / License Type

CRM

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

The Access Group

Application:

Access Profile (also known as Microdec Profile CRM)

Version:

R6 onwards

Market:

Recruitment

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator for Netsapiens:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:

Notes / Advisories

Support for both on-premise and Skyland Cloud installations. 

 Activation of 'Profile WebAPI', URL and creation of API keys are required from Microdec

BEFORE installation can take place.   Click to dial only available via 'clipboard dialling' for cloud installations.  

RDP type application - click to dial via clipboard ONLY

Caller preview shows contact name

Screen pop does NOT work via the on the Call Preview window. Screen Pop, works via 'Instant Message call notification' on on the application via the Profile CRM screen.

 

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Optional.

Product:

Go Communicator v3 for NetSapiens

References

  1. Access Profile (Product Website)
  2. The Access Group (Manufacturer Website)